Cancellation & Refund Policy

Prime Beach Resort

Prime Beach Resort understands that travel plans may change. This Cancellation & Refund Policy outlines the terms applicable to cancellations, modifications, refunds, and no-show situations.

For assistance, please contact us:

• 📞 Phone: 97489 39300
• 📧 Email: info@primebeachresort.in

1. General Cancellation Policy

Cancellation terms may vary depending on the rate plan, package, season, or promotional offer selected at the time of booking. Guests are advised to carefully review the cancellation terms mentioned in their booking confirmation.

Unless otherwise specified in your confirmation:

Standard Policy:

• More than 7 days before check-in:
  100% refund of advance payment (after deducting applicable payment gateway charges, if any).
• 3 to 7 days before check-in:
  50% of the booking amount will be charged.
• Less than 3 days before check-in:
  100% of the booking amount will be charged (No refund).

2. No-Show Policy

If the guest fails to arrive on the scheduled check-in date without prior intimation:

• The entire booking amount will be forfeited.
• The reservation will be automatically cancelled.

3. Early Check-out

In case of early departure after check-in:

• No refund will be provided for unused nights.
• Full stay charges as per the confirmed booking will apply.

4. Modification of Booking

• Date changes are subject to availability.
• Rate differences (if applicable due to seasonal pricing) must be paid.
• Modification requests must be made at least 5 days prior to check-in.
• Once modified, the booking may not be eligible for further cancellation benefits.

5. Peak Season & Special Dates Policy

During peak season, long weekends, festivals, or special events:

• Bookings may be non-refundable.
• Cancellation charges may be 100% of the booking amount.
• No date changes may be permitted.

Peak season dates will be specified during booking confirmation.

6. Refund Process

• Eligible refunds will be processed within 7–14 working days from the date of cancellation approval.
• Refunds will be credited to the original payment method only.
• Bank processing time may vary depending on the payment provider.

7. Force Majeure / Unavoidable Circumstances

In case of government travel restrictions, natural disasters, or force majeure events:

• The resort may offer date modification instead of refund.
• Refunds (if applicable) will be evaluated on a case-by-case basis.
• Supporting documentation may be required.

8. Third-Party Bookings

If the booking is made through:

• Online Travel Agencies (OTAs)
• Travel agents
• Third-party websites

Cancellation and refund policies of that platform will apply. Guests must contact the respective platform directly for refund processing.

9. Refund Deductions

Refund amounts (if applicable) may exclude:

• Payment gateway charges
• Bank transaction fees
• Applicable taxes as per regulations

10. How to Cancel

To cancel your booking, please:

• Email: info@primebeachresort.in
• Call: 97489 39300

Please include:

• Guest Name
• Booking ID
• Check-in Date
• Registered Phone Number

Cancellation will be confirmed only after written acknowledgment from Prime Beach Resort.

11. Policy Changes

Prime Beach Resort reserves the right to modify this Cancellation & Refund Policy at any time. Updated policies will be posted on this page.